Frequently Asked Questions

Your product is typically shipped out to you within 1-2 days. Depending how close you are to our warehouses, delivery time is between 3-7 business days.

ORDER CANCELLATION
All orders can be cancelled until they are shipped, however there is an administration fee of up to $50.  Once the packaging and shipping processes have started it can no longer be cancelled. 

REFUNDS
Your satisfaction is our #1 priority. Therefore you may request a refund or reshipment for ordered products if:
(1) you do not receive the product within the guaranteed time (15 business days, not including 2-5 days processing)
(2) you received the wrong item

We do not offer refunds if:
(1) your order does not arrive due to factors within your control (e.g., wrong shipping address)
(2) your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs; delayed by a natural disaster)

RETURNS
We’re sure you will be happy with our products, but if you are not satisfied with your purchase we will be happy to work with you!

Read our complete RETURN POLICY for more information.

At this time we ship only to the continental United States; we do not ship to Alaska or Hawaii. We do not ship to P.O. Boxes. 

If you really must have it, please contact us at support@OxOutdoorGrills.com and we’ll work with you on a case-by-case basis. 

**Exception: Apparel Items can be shipped to other countries 

All products have FREE SHIPPING for orders delivered in the United States.

COUPONS
Choose the products you’d like to purchase and add them to your cart. Once you checkout, insert the coupon code in its appropriate spot and your total purchase will reflect your entry.